cg77 Privacy Policy

1. Introduction

cg77 is an online gaming and sports betting platform serving players in the Philippines. As part of operating the platform, we collect and process personal information from registered players and, to a limited degree, from visitors who browse without an account.

This Privacy Policy describes what information we collect, the purposes for which it is used, with whom it may be shared, and what steps we take to keep it secure. It also explains the rights available to you regarding your own data.

We are committed to handling your information responsibly and transparently. If you have questions about any part of this policy, the contact details for our support team are available in your account section.

2. Information We Collect

cg77 collects personal information through your interactions with the platform. The main categories are:

We do not collect more data than is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

The information we collect is used for the following purposes:

• Account creation and verification: To confirm your identity, verify that you meet the minimum age requirement of 21, and complete KYC checks as required for an online gaming platform.
• Platform operation: To process your deposits and withdrawals in Philippine Peso, record your bets, calculate winnings, and maintain accurate account balances.
• Security and fraud prevention: To detect unauthorised access attempts, investigate suspicious transactions, and protect both your account and the integrity of the platform.
• Customer support: To respond to your enquiries, resolve account issues, and keep a record of communications for quality and accuracy.
• Legal and regulatory compliance: To fulfil obligations related to anti-money-laundering requirements and other applicable laws.
• Service improvement: To analyse how the platform is used in aggregate so we can improve features, fix issues, and optimise the experience for Philippine players.
• Communications: To send you important account notifications, security alerts, or updates about changes to the platform or these policies.

4. Sharing Your Information

cg77 does not sell your personal information to third parties. We share data only in the following circumstances:

• Payment processors: When you make a deposit or request a withdrawal, your transaction details are passed to the relevant Philippine payment provider — such as a bank or e-wallet operator — to process the transaction. These providers handle your data under their own privacy frameworks and applicable Philippine financial regulations.
• Game and technology providers: Some game content on the cg77 platform is provided by third-party game studios. These providers may receive limited technical data (such as session identifiers) necessary to operate the games, but they do not receive your full personal profile.
• Identity verification services: To complete KYC checks, we may share identity documents with verification service providers operating under strict data-handling agreements.
• Legal obligations: We may disclose your information if required to do so by applicable law, court order, or a legitimate request from a government authority. In such cases, we disclose only what is strictly required.

Any third party that receives your data on behalf of cg77 is required to handle it securely and to use it only for the specific purpose for which it was shared.

5. Data Retention

cg77 retains your personal information for as long as your account remains active and for a defined period after closure. Retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure, as required by applicable anti-money-laundering and record-keeping obligations.
• Transaction records: All deposit, withdrawal, and betting records in PHP are kept for a period consistent with financial record-keeping requirements under Philippine law.
• Support communications: Kept for a reasonable period to ensure continuity of service and to resolve any follow-up queries.
• Device and technical logs: Retained for a shorter rolling period for security monitoring purposes, then deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

6. How We Protect Your Data

cg77 uses a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Key safeguards include:

• SSL encryption: All data transmitted between your device and the cg77 platform is encrypted in transit using SSL/TLS protocols.
• OTP authentication: Sensitive account actions — including logins from new devices and withdrawal requests — require one-time password verification to your registered mobile number.
• Access controls: Internal access to your personal data is limited to staff members who need it to perform their roles. Access is logged and reviewed regularly.
• Secure storage: Personal data is stored on servers with appropriate physical and network-level security controls.

While we take these measures seriously, no online platform can guarantee absolute security. We encourage you to protect your account by using a strong, unique password and keeping your login details confidential. If you believe your account has been compromised, contact support through your account section immediately.

7. Cookies and Tracking

cg77 uses cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is used. Cookies are small files stored on your device by your browser.

We use the following types:

• Essential cookies: Required for the platform to function. These handle session authentication and keep you logged in while you navigate between pages.
• Analytics cookies: Help us understand which parts of the platform are used most, how long sessions last, and where technical issues occur. This data is aggregated and does not identify you personally.
• Preference cookies: Remember settings you have chosen, such as your preferred game category or display language.

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally.

8. Your Rights

As a registered cg77 player based in the Philippines, you have the following rights in relation to your personal data:

• Right to access: You can request a summary of the personal information cg77 holds about you.
• Right to correction: If any of your personal details are inaccurate or out of date, you can update them from within your account or request a correction through support.
• Right to erasure: You may request deletion of your personal data. Note that we may be required to retain certain records for legal and compliance purposes even after a deletion request is fulfilled.
• Right to object: You can opt out of marketing communications at any time through your account settings or by contacting support.
• Right to data portability: You may request a copy of the data you have provided to cg77 in a structured, commonly used format.

To exercise any of these rights, contact the cg77 support team through your account section. We will respond to your request within a reasonable timeframe. Some requests may require us to verify your identity before proceeding.

9. Protection of Minors

cg77 is strictly an adult platform. Registration is only open to individuals who are 21 years of age or older. We do not knowingly collect or process personal information from anyone under 21.

Age verification is part of the registration process, and KYC checks are used to confirm identity and date of birth before a player can make withdrawals. If we discover that an account was registered by someone under 21, that account will be closed immediately and any balance associated with it handled in accordance with our Terms and Conditions.

10. Changes to This Policy

cg77 may update this Privacy Policy from time to time. When material changes are made, we will notify registered players through the platform or by email to the address on your account before the changes take effect.

The current version of this policy is always available on this page, with the effective date shown in the "Last updated" notice at the top. Continued use of the platform after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.